Refund Policy
Last updated: October 21, 2024
At Creative Pear Agency, we strive to provide the highest quality services and ensure customer satisfaction. However, we understand that circumstances may arise where a refund is necessary. Below are the conditions under which we offer refunds.
1. Refunds for Subscription Services
The subscription services offered by Creative Pear Agency, such as monthly social media content calendars, are non-refundable once payment has been processed and content has been delivered.
- Once the subscription cycle has begun, no refunds will be issued for unused time or for early cancellation of the service.
- If there is a problem with the delivered content or if you have not received the service in full, you can contact us at creativepearagency@gmail.com, and we will do our best to resolve the issue.
2. Refunds for Technical Issues or Errors
In exceptional cases, if a technical error or a serious failure on our part prevents the proper provision of the service, Creative Pear Agency will evaluate the case and may offer a full or partial refund depending on the nature of the problem.
3. Non-Eligibility for Refunds
No refunds will be issued in the following cases:
- Cancellation of subscription services after the billing cycle has begun.
- Refund requests based on expectations not explicitly agreed upon in the contract or terms of service.
- Rejection of delivered content without valid reason or violation of the policies of social media platforms external to Creative Pear Agency.
4. Process for Requesting a Refund
If you believe you are entitled to a refund, please follow these steps:
- Send an email to creativepearagency@gmail.com with the subject "Refund Request" and provide a detailed description of your request.
- Include any relevant documents, such as the service contract, proof of payment, and details about the issue or reason for the refund request.
- Our team will evaluate your request and respond within 5 business days.
5. Processing Times
Once a refund is approved, we will process the return within 7 to 10 business days. The refund will be issued through the original payment method used for the purchase.
6. Modifications to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. It is the customer’s responsibility to periodically review this section to stay informed of any changes.
